Does anyone have an e-mail address for

richardsondus Image
01/23/2016 - 13:48

Does anyone have an e-mail address for ENEL?  We have inherited an apartment in Monterotondo from my wif'e's brother and are now paying the bills.  I would like to be able to do this online but cannot login into the website succesfully.  It recognises the user name but not the client number. This seems to be a common problem,  I have visited the local office (punto) where they said they would sort it out, but nothing has happened so far.  I can't locate an email address on the website.  Thanks 

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There is a previous post here looking for an ENEL email address. Best of luck finding one as I think they are oblivious of any such concept of using email. I had a good look last time it was posted and found nothing. I’ve answered in detail on a previous post regards difficulty getting access to their on-line site and linking your “Numero cliente”  (9 digit with no spaces….  ).  Have a look at it and come back with details of what page you are on and what error you are getting. 

If I've found the right site here , then they are quoting this "Per migliorare la qualità del servizio offerto, i nostri servizi online sono in corso di aggiornamento." at login, so obviously have problems.  Not the same people we have, but I suspect the same rubbish IT! I would suggest you wait and see what "fixes" they are making this weekend, but don't hold your breath. I've said it before and will say it again, it's little wonder this country is in such a mess with such poor systems. I do however believe they are trying to improve and have, albeit by only a miniscule amount  - good luck!

We visited the local ENEL office, with my mangled Italian and someone there who spoke basic English, we managed to obtain 3 gas bills, a new client number and log on to the website.  Hopefully we will now get bills by email and be able to either print ourselves to pay at Poste Italiane or even on line.  Waiting to see what happens with next bill!