Wind top ups

05/22/2010 - 12:52

We have been trying to top up our Italian mobile via the wind site the last few days. Each time we put in the amount required and the cell phone number as requested, but it will not go through to the next page. We decided it was because we had not registered with them, so we did that and when we tried to enter the "area client" part of the site it would not go through to the next page either. We could do it via our bank but the lowest amount of credit that we can purchase via them is €25 and we don't use it that much. Has anybody else experienced these problems?

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and have tried to do the same thing online before, but experienced a different problem, it wouldn't accept my pay-pal payment - you did the right thing to register and should be able to access your online account straight away...I have received my initial log on details via sms (as soon as I purchased the SIM card) and it works. What I find easier is to buy a Wind scratch the pin card in Coop shops, Tabacco places etc (you have a choice of €5, €10, €25 I think) and just call the Ricarica number and type in your unique code and you receive the money on straight away!!! Hope this helps :-)

Thanks for the info Millsonka. We should have said that we are trying to do this from the UK, so therefore can't go and buy the scratch the pin card at the moment. As the credit has all gone on the phone we were worried that the SIM would be cancelled before we go back to Italy, so thought the online option was the best. We decided to try to access the site on a different computer and it went through to the payment page. We selected the Paypal option and thought that we had been successful until it refreshed the page back to the Wind site only to say "nessun importo pagato". We then searched down the list of payment methods available and saw that we could pay via unicredit with them, rather than from the banks site, which we had tried before and found that the smallest amount that way was €25. We have had confirmation of the payment from the bank, and the confirmation via the Wind site, we are just waiting for the confimation SMS and hopefully we will have succeeded! Regards John & Toni