Water supply - shared pipeOur house is
Water supply - shared pipe Our house is on a hill and water is pumped up from below. The mains water pressure enables a supply to a house just below us - about 200m away. There is a connection there with an electric pump which then propels the water up to us. The water supply is acordingly shared with them.However sometimes the pump fails or the valve sticks. But also when the lower house has guests and a significant water draw there is insufficient immediately available water to pump up to us.We are at 540m and the lower house is perhaps 20-25m below us in height.We have a large cistern (approx 2,000 L) at our house attached to a water softener but it still can deplete quite quickly and then the water goes off.Question: do the water companies eg Acqua Fiora have a legal requirement to deliver water to houses? In short, can they be requested to install a dedicated pipe to us with sufficient water pressure? And would they charge for this? Any thoughts???