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Questions Asked

I have heard a rumour that BNL Bank are no longer honouring/ paying Direct Debits for non-resident account holders.

Fri, 06/30/2017 - 16:58

Comments posted

Sat, 06/03/2017 - 06:49

Thank you very much, Little Sparrow.All very helpful information.

Fri, 06/02/2017 - 12:55

Thanks for the reply. I do have a Paypal account, fortunately. Do I need to inform Enel on their website that this will be my new method of payment?Does this mean that bank accounts for non residents are now largely redundant? We may as well close our account if the bank won't pay our electricity bills for us. Only in Italy!Regarding the TV licence fee, I read somewhere that the fee will not be added to non resident electricity accounts, but if you have a TV you are still obliged to buy a licence for yourself.The bills this year have included charges for trasporto e la gestione del contatore, for Oneri di Sistema, amongst other things. The bills have doubled, even though we have not used any electricity at all.Thanks again.

Thu, 06/01/2017 - 18:31

Like many others I have maintained a bank account with BNL Bank for the past ten years, solely for the payment of Enel bills by direct debit to ensure continuation of supply, as we are non residents. The bank did not pay the bills in March April, although there were sufficient funds in the account. The bill was then forwarded by Enel to the lady we employ to manage our other bills. She paid it for us. I was in Italy in early May and  visited the bank to see what was going on. They told me that I needed to update the details on my account as everything had expired....I spent an hour being interviewed by a bank employee and had to update all my details. So far, so good. I was then told to go to the local Enel office to set up the direct debit. On arrival in the Enel office I was surprised to find another unpaid bill, which they insisted had to be paid before they could do anything. I galloped off to the Post Office, paid the bill, and then galloped back to the Enel office waving my receipt. The Enel official then took all my details - Codice Fiscale, passport details, bank details, everything he needed to set up the Direct Debit. A friend of mine is visiting Italy at the moment. She has an account in the same bank. She visited the bank this week, with an interpreter. She says she was told that Italian banks are no longer paying non resident Enel bills, that they are not accepting direct debits submitted by Enel for the payment of these bills. If this is true, I cannot understand why the bank official I dealt with three weeks ago did not say anything to me.Can anybody shed any light on this? If the bank will not pay the electricity bill it will make life very difficult indeed. Bank charges are high, but we always felt it was worth it for the peace of mind.Thanks in advance.