In reply to You are just the sort of client who gets the agevelazioni by Fillide
ENEL: resident & non-resident rates and kW
Much to my suprise, in the last few months I've come across a few "foreigners" who have been paying too much for their electricity...and as it's already expensive enough here, it seems a real shame, not to say tragedy! I suppose you could, if being uncharitable, say it is their fault for not doing their research, but personally, I think they were unlucky with their respective estate agents who, having made the sale, could not be bothered to make just a tiny effort more to make sure their foreign clients had some pretty basic info about setting up house in Italy.So...in case there is anyone else out there that I can help save a few pennies....be aware that non-residents pay more for their electricy than residents: certainly a higher standing charge - but also, I'm pretty sure -(one Enel person told me this was not the case, but several others confirmed it was....) they also pay more per unit. If you are resident here, you need to double check your bill - or phone the Enel freephone number and they will tell you one way or another. If you need to get things changed, they can email you a form to fill in which you return, with copy of your ID card (which proves you are resident) and they will do the necessary. I'm told you can apply for a refund on the extra you have been paying - but as many will no doubt confirm - this is likely to be a long and frustrating business, with no guarantee of success!Whilst on the subject of Enel - most houses in Italy are supplied with 3 kW of power - which in the scheme of things is not that much and why many of us discovered a long time ago that often have to switch off something before you can switch something else on. In my case - I can't have the electric water heater, washing machine and iron going all at the same time! It is possible to apply for a higher / larger kW .....but doing so also increases the standing charge and price per unit. To switch back to 3kW is of course possible - but it will cost you! You pay approx 80 Euro....but once the switch has been made, you can then apply for a refund of the approx 50 Euro deposit you paid when the electricity was first hooked up in your name...Finally - I've also discovered a few people don't realize there are now 3 time bands for electricity. Mon - Fri You pay more (F1) between 8 a.m. and 7 p,m, a bit less(F2) between 7-8a.m. and 7-11 p.m. (and 7a.m. - 11 p.m. on Sat) and least (F3) between midnight and 7a.m, 11pm to midnight Mon-Sat and all day Sunday plus major holidays (check back of bill for dates). If you notice that despite having a computerised meter your bills are only estimated, it is worth phoning in the readings...press the button next to the LED display 7 times to get the A1 reading (corresponds to F1) press once more for A2 (=F3) and once more for A3 (=F3)Whilst I'm sure most people reading the forums will know all this - if this helps even one person - then it was worth it!