Dropped my Kindle and it's dead

05/10/2012 - 17:37

A terrible thing has happened. I dropped my Kindle down the stairs. It slipped out of its case and and slid to the bottom step and then somersaulted onto the floor where it landed with a crack. It switches on but then gives up and turns off. Catastrophy! It holds my library of over 200 books! Oh no, I really can't travel without it.The good news is that the Amazon Customer Service Help Desk is fantastic. My Kindle is 15 months old and out of the warranty period, but they are happy to provide me with a new identical one at a cost of £50. This is wonderful. The original price was £130. It should be with me in a few days, post free, when I can download my library to the new Kindle. Isn't this brilliant?

Comment

Since posting the above I found this link to postings on the Kindle drop test.  http://www.amazon.com/gp/mpd/permalink/m25LKTYHEBQP7L I have to say my Kindle SLID halfway down the stairs before hitting floorboards.  I don't mind that they won't do repairs, I am happy to have a new replacement at a discount price.  Perhaps I would not be so happy if it had been a lot newer than 15 months. I use my Kindle every day, throughout the day, and check the free book list each morning - including when staying at our place in Italy.